To return an item, customers must notify us through our Website or by email and a prompt response is assured to such notifications. Once the Product return / complaint request has been raised by you, we shall initiate a process to vet the request and proceed accordingly. The option to return will be allowed to you at the sole discretion of Fashionpur Shopping Mart, and such requests may only be considered in the following cases:
2. Products were received in packaging that had already been opened.
3. Incorrect order processing, where you have placed an order for one item code but a different item code was dispatched by Fashionpur.com
4. When the time period since order confirmation exceeds 30 days – the order is automatically cancelled and a refund (where applicable) is initiated
5. The customer is required to initiate a return request with 7 days of receipt of the product
6. Refunds are applicable for products received in unopened and unused condition.
7. If opened but returned in the original packing and working condition, customers will be eligible for credit note / replacement of the same or greater value.
8. In case of a manufacturing defect, damage in transit or incorrect product shipment, the product will be eligible for replacement only.
2. If payment has been made by a NEFT / RTGS transfer has been made then the refund amount will be reversed back to your bank account within 5 days of receipt of the returned goods.
3. If payment has been made by Cash on Delivery method then the refund amount will be transferred to your bank account (as per bank account details provided by you) within 5 days of receipt of the returned goods;